FAQ
Frequently Asked Questions
Each vendor may have their own packaging style. If you’re curious about how your order will be packed, feel free to reach out to the seller directly. Regardless of the size or quantity, all orders are expected to be packed securely.
For international shipping or to confirm if a vendor ships to your location, please contact the vendor directly before placing your order.
You can also email us anytime at support@cardcollectorsdomain.com.
For quick assistance, our live chat is available at the bottom right corner of the website — just click to start chatting with us!
You can request a refund by reaching out to the vendor; this information will be on invoice and can be found
You can request a refund up to 14 days from time of payment.
Here’s how to find the seller’s contact information to request a refund:
1. Go to My Account (top right corner of webpage)
2. Go to Orders
3. Select the order ID #, you can click "Start Communication" to connect with the vendor. Alternatively, customers can visit the booth of the vendor and connect using Facebook Messenger as well. If your seller is responsive, you may be able to open a dispute if you didn’t receive your item, or if you received something that doesn’t match the seller’s description or any other issues by clicking here.
The refund should be sent to the account in which is was received whether it be Paypal or EMT. If outside of Canada, money shall be refunded in the currency in which it was paid.
Please note that this process is not immediate and may take some time. If you do not receive an approval email within three hours, your registration was likely denied. This may happen for various reasons, such as missing required information or improper submission.
Incomplete registrations are often automatically rejected and may not be reviewed by the administration team.
*If using Paypal; it can process payments from several different sources such as; funds from within your account, directly from your bank account or even a credit card.
If your order hasn't arrived within three weeks of the shipping date (not including weekends or holidays), you're eligible to request a refund. We encourage you to reach out to the vendor and stay in touch with them. Remember, being polite, reasonable, and patient will help resolve the issue more smoothly.
Please make sure you've allowed enough time for your package to arrive. The delivery timeframe can vary depending on (a) your location and (b) any delays in postal services. We recommend waiting a maximum of 3 weeks from the shipment date noted in your confirmation email—not the payment date.
Vendors have up to 48 hours to provide the necessary information for processing payment from the time the order was placed.
Buyers have up to 72 hours to complete the payment from the time the payment information was provided.
Once payment is received, vendors have a maximum of 72 hours to ship the order from the time payment was made.
Whether you’re buying or selling, being prompt and courteous ensures a smooth transaction for everyone!
Failure to follow these guidelines, as outlined in our Rules and Guidelines and Terms and Conditions agreed to at sign-up, may result in consequences such as account suspension or deletion, along with the loss of all associated data.
The first; if you purchased from more than 1 seller: keep in mind that each vendor has a shipping fee which can be seen in their booth.
The second; if the total of cards in your cart is $50 or above, at such time tracked shipping is activated. Shipping fees can change without notice.
We all experience financial challenges, and some expenses take priority. Keep in mind, just like with an auction, placing an order is a commitment to pay if you confirmed to place it at checkout.
If you need to cancel an order, it’s always best to reach out to the vendor(s) politely and request a cancellation. Most vendors are understanding and willing to help if approached courteously.
Please note: Failure to pay for an order within 72 hours will result in a strike being placed against your account. Once the predetermined limit of strikes is reached, the account will be permanently closed. By placing an order, you are entering into an agreement to complete the purchase, and no further warnings will be issued.For example, if you’re looking for Buffalo Sabres cards, you wouldn’t filter out all the other teams—simply choose the Sabres, and you’ll instantly get all the relevant results. It’s much more efficient that way!
Please note listings that contain this symbol are fulfilled/listed by Card Collectors Domain.
- Hate speech or discriminatory language (e.g., sexism, homophobia, transphobia)
- Threats or violence
- Personal attacks or doxxing (sharing someone's private information without consent)
- Trolling or intentionally inciting conflict
- Offensive or inappropriate content, including explicit material
- Harassment
- Bullying
- Racism
- Rude comments, or placing judgement on a vendors asking prices. (Don't like the price, you can move on unless otherwise politely speak with the vendor.)
Any user found engaging in this type of communication may face consequences, which could include (but are not limited to):
a) Account suspension.
b) Removal of any or all accounts, including seller booths and associated data.
c) A permanent ban from accessing or viewing the site.
Comments, chats and information on file may be reported to authorities if we determine that there is sufficient cause to do so.
You can apply for a booth through the Info Menu after a customer account is created and activated. Make sure to complete all required information accurately to avoid rejection.
Please note: For security reasons and to protect our clients, new sign-ups undergo a screening process. This helps prevent the creation of fraudulent accounts.
If there is no activity for 90 consecutive days, the account will be temporarily disabled. Your booth and listings will still be stored but will no longer be visible on the site. To restore access, you would simply need to contact support for reactivation.
If there is still no activity after 30 additional days, the system assumes the account is no longer needed and will permanently close it. At that point, all associated data and inventory are removed from the server.
This policy helps eliminate inactive “dead weight” accounts and removes all information tied to that account. Also prevents customers from purchasing cards from vendors who have neglected to update or remove cards in their inventory.
While not a strict requirement, we strongly encourage vendors to maintain a healthy inventory. Booths with more listings tend to appear more active within the system and naturally generate greater customer interest compared to accounts with 100 or fewer listings.
That's why Card Collectors Domain provides a marketplace where collectors can buy, list, and sell their items with fewer overall fees and charges. We aim to assist others who share the same concerns by offering our service. As we gain more recognition and establish our reputation, we aspire to become the go-to website for collectors who share our interests.
If there is no activity for 90 consecutive days, your account will enter hibernation mode—your booth and listings will still be stored but will no longer be visible on the site.
If the account remains inactive for an additional 30 days, it will be permanently closed and all associated data will be removed.
To support this, we’ve implemented a referral code program. While other platforms rely on names, which can easily be abused, we assign a unique PIN to each referred member. This ensures that the referrer has genuinely vouched for the individual. An invalid PIN will result in a rejected application, as our goal is to protect our members from potential fraud.
We simply conduct our due diligence upfront to prevent complications down the line. If you don’t have a referrer from the site who can vouch for you, you can request access by clicking the "Apply for a PIN" link located at the bottom of the website.
We're not like most places.
We've all experienced limitations and rules that held us back. This might be why some members took time to find us—because others in the hobby refuse to share outside resources (likely because they know their members might discover something better!). We welcome it here—every vendor booth includes a "My Socials" bar, allowing vendors to link their personal websites, Instagram, TikTok, YouTube, X (Twitter), and more—with or without a subscription! This platform exists precisely because we, as collectors, have been limited for so long! Allow your customers to join you wherever you may be on the web!
If a vendor requires additional listings, all plans can be customized to meet your needs! Upgrading plans helps support server services and platform enhancements. But is certainly not required. Ever.
That said, there are a few rules to keep in mind:
- Cards featuring adult content or nudity are strictly prohibited.
- Custom, homemade, unlicensed cards, or any cards that infringe on copyrights and licensing agreements with manufacturers, are not allowed.
- For multiple copies of the same card, please update the quantity instead of creating separate listings. There are exceptions, though:
1. If the card has a unique serial number.
2. If it features different color materials or memorabilia.
3. If the card is part of a parallel set.
Vendors have 24 hours to provide the necessary information for processing payment from the time the order was placed using the Contact Buyer option from their dashboard.
Buyers have up to 72 hours to complete the payment from the time the payment information was provided.
Once payment is received, vendors have a maximum of 72 hours to ship the order from the time payment was made.
Whether you’re buying or selling, being prompt and courteous ensures a smooth transaction for everyone!
Failure to follow these guidelines, as outlined in our Rules and Guidelines and Terms and Conditions agreed to at sign-up, may result in consequences such as account suspension or deletion, along with the loss of all associated data.
Once the vendor provides the buyer with the necessary payment details, the buyer has up to 72 hours to complete the payment. If payment is not received within this timeframe, vendors can contact the buyer directly from the Orders page in their dashboard. If the buyer remains unresponsive, the vendor has the option to cancel the order.
Placing an order is akin to making a binding commitment, similar to placing a bid on an auction platform. Buyers are expected to honor this agreement. Failing to do so may violate the platform’s rules, guidelines, and terms of service. Repeat violations by buyers will be addressed accordingly.
You have a 5-day grace period to pay the balance. After 14 days, your account will be disabled.
Steps to Reactivate Your Account:
- Log in to your dashboard.
- Click the Refill Balance button in the Current Balance section.
- Enter the required amount and click Refill Balance.
- A new window will open. Complete the form and place your order.
- Support will contact you with payment instructions.
- Process the payment. Once payment is verified your account will be reactivated.
- The total number of orders (both paid and completed).
- Your overall order count (paid and completed).
- The number of active listings you have.
- Positive feedback received from buyers.
- The plan you have selected.
First, it’s useful for vendors who may acquire another of the same card(s), especially for cards that are not serial numbered or don’t feature memorabilia. When the quantity reaches zero, the card is typically marked "out of stock" unless the vendor manually restocks or removes it.
Second, if a card is returned to the vendor due to a customer issue.
Both allow any card(s) to be easily added back to their inventory without the need to retake photos or re-enter all the details before relisting.
Note: "Out-of-stock" cards are hidden from the platform but still count towards your plan's listing limits. Products can be manually deleted when the vendor no longer needs them or wants them "on file."
"Add attributes to your listings! Once you create a new listing, the Attributes tab will appear. Attributes power the filters on the website and within your showcase, helping buyers narrow down specific cards. Without attributes, your listings won’t show up in filtered searches."
If attributes are not added, no filter menu will be available in your booth. This means the only way customers could find your cards is by manually browsing your booth or if their search includes an exact word from your listing title. Listings without attributes will not appear when customers use filters on the main page of any category.
v1.1 (Default)
$4 base, $0.25 per additional card
Tracking activates at $75 ($16 fee)
v1.2
$4 base, $0.25 per additional card
Tracking activates at $50 ($16 fee)
v2.1
1-5 cards: $4
$1 per every additional 5 cards
Tracking activates at $75 ($16 fee)
v2.2
1-5 cards: $4
$1 per every additional 5 cards
Tracking activates at $50 ($16 fee)
v2.3
1-15 cards: $4
$1 per every additional 15 cards
Tracking activates at 60 cards ($16 fee)
v3.1 (Price-based)
Orders $1-$10: $4
Orders $11+: Free
v3.2 (Price-based)
Orders $1-$50: $5
Orders $50-$74.99: Free
Orders $75+: Tracked ($16)
Flat Rate v1
$4 flat rate
Flat Rate v2
$5 flat rate
Again, all new vendors start with the v1.1 default preset, requiring no setup. Vendors can request a pre-set change at any time.
